FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
competitive pricing Military first responder and senior discount
- What is your typical process for working with a new customer?
At ProLift Garage Doors, we aim to make the process smooth, transparent, and stress-free from start to finish. Here’s what you can expect: Initial Contact Whether you call, submit a request online, or are referred to us, we’ll gather a few details about your issue or project—whether it’s a repair, replacement, or new installation. Scheduling a Visit We’ll schedule a convenient time for one of our trained technicians to visit your property. In most cases, we can offer same-day or next-day appointments. On-Site Assessment & Quote Our technician will inspect the issue, explain what’s going on, and provide a clear, upfront estimate for the work—no surprises. Service Completion Once approved, we’ll complete the job efficiently and with the highest standards of quality. We carry most parts and tools to handle repairs on the spot. Customer Walkthrough After the job is done, we walk you through what was completed, answer any questions, and test the door thoroughly to ensure it’s functioning perfectly. Follow-Up & Warranty We stand behind our work. Most of our repairs and installations come with a warranty, and we’re always here if you need support after the job.
- What advice would you give a customer looking to hire a provider in your area of work?
Look for Experience & Specialization Not all handymen or general contractors are garage door experts. Choose a provider that specializes in garage doors and has a proven track record with your type of issue—whether it's spring replacement, opener repair, or a full install. Get an Upfront, Itemized Quote Avoid vague pricing. A good provider will give you a detailed estimate before starting any work and explain the repair or installation clearly. Ask About Warranty & Follow-Up A trustworthy company stands by its work. Ask what warranty they offer on parts and labor, and whether they provide follow-up service if needed. Check Reviews & Reputation Look up recent customer reviews on Google, Yelp, or Facebook. Consistent high ratings and specific feedback on professionalism, punctuality, and workmanship are good signs.