Doppler Automotive Group

Hi Karen, thank you for taking the time to leave a review and for acknowledging our professionalism. We do want to clarify a few points for accuracy. All services are quoted and approved in advance before a technician is dispatched. Our diagnostic service is a flat-rate fee, not an hourly charge, and that pricing was confirmed prior to arrival. While trusted friends or family can certainly offer advice, our role is to provide a professional, unbiased diagnostic assessment. In this case, we performed exactly what was authorized and delivered an honest evaluation of the vehicle’s condition. Sometimes that confirmation aligns with what others have said—but that does not make the diagnosis unnecessary or incorrect. Additionally, our technician did not use a basic code reader. All diagnostics are performed using industry-standard professional scan tools with advanced capabilities. You are paying for years of experience, professional-grade equipment, and the convenience of a fully equipped service vehicle coming directly to your location—without the delays, upsells, or uncertainty common at traditional shops. We understand it can feel frustrating to spend money and wish the outcome were different, but we stand by the integrity of our work. We provide clear findings and honest guidance rather than recommending unnecessary repairs. We appreciate your feedback and wish you the best moving forward. — Doppler Automotive Group Precision & Safety