FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Rates : Monochrome (B&W) - $85 per hr. Color - $105 per hr. Plotters and Solid Ink - $125 per hr. All service calls are billed a minimum one hour charge, with 1/2 hour increments billed after the first hour. Most service calls can be completed within the one hour time frame. Anything that may go beyond, will be approved by the customer prior to performing further repairs.
- What education and/or training do you have that relates to your work?
The printer industry is always changing with new technology and new models released to cover needs of every printing field. Through industry related books and tools, workshops, and certification training through manufacturer programs we keep up-to-date.
- What types of customers have you worked with?
Many times a machine issue can be resolved through cleaning, adjustments, or replacing a maintenence kit. Error codes can sometimes be solved over the phone at no cost.