FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
1. Transparent & Upfront – Customers will always know the cost before booking. No surprise fees or hidden charges. 2. Service-Based Pricing – Prices are based on the type of cleaning (standard, deep, move-in/move-out, or vacation rental turnover) and the size of the home/office. 3. Fair & Competitive Rates – Trinity’s Cleaning provides high-quality service at affordable rates designed to fit different budgets. 4. Customizable Options – Every space and customer need is unique. Prices can be adjusted depending on add-ons (inside fridge, oven, laundry, etc.) or special requests. 5. Discounts & Specials – Clients who book recurring services (weekly, bi-weekly, monthly) receive discounted rates. Seasonal promotions may also be available. 6. Value Over Cost – Prices reflect not just the cleaning but the reliability, peace of mind, and consistent care your team provides.
- What is your typical process for working with a new customer?
1. Initial Contact & Inquiry – Customers can reach us by phone, email, or our website to request cleaning services. We’ll gather basic details such as the type of cleaning needed, size of the space, and preferred dates. 2. Free Quote & Consultation – Based on the details provided, we share a transparent estimate. For larger or specialized jobs, we may schedule a brief walk-through or virtual consultation to ensure accurate pricing. 3. Customized Cleaning Plan – Every home or business is unique. We create a tailored cleaning plan that fits the customer’s needs, budget, and schedule. 4. Scheduling the Service – Once the plan is approved, we confirm the service date and time. Recurring customers can choose weekly, bi-weekly, or monthly scheduling for convenience. 5. Professional Cleaning Day – Our team arrives on time, fully equipped with supplies (unless the customer prefers us to use theirs). We complete the service with care, attention to detail, and respect for the space. 6. Final Walkthrough or Feedback – For first-time services, we encourage a quick walkthrough or feedback to make sure everything meets expectations. Adjustments are made if needed. 7. Ongoing Relationship – If satisfied, customers can easily book recurring services or add extras. We also keep communication open for future needs or special requests.
- What education and/or training do you have that relates to your work?
Hands-On Experience – Years of professional cleaning for homes, offices, and vacation rentals with proven results. Certified Cleaning Techniques– Trained in proper sanitation, disinfection, and deep cleaning methods to ensure safe and spotless results. Safety & Compliance – Knowledge of OSHA cleaning safety standards, proper chemical handling, and eco-friendly practices. Specialized Training – Skilled in move-in/move-out cleaning, Airbnb/vacation rental turnovers, and detailed deep cleaning projects. Customer Service Skills – Training in professional communication, time management, and customer satisfaction.