It was a pleasure to assist you and your wife with your wind damaged roof system. Although, it took some time we were able to locate all of the wind damaged shingles. We look forward to replacing your entire roof in the Spring. 2017.
We are always striving to build the best customer experience. Teresa and her husband were great to work and we appreciate their feedback. We removed close to 30,000 nails on this project because the roof had three layers. We are sorry we didn't get every nail picked up but we did our best. There is always room for improvement and we are always striving to get the job done with perfection. Again thank you for the great customers you were and we hope you are enjoying your new roof.
It was a pleasure to work with you, Mrs. Terri A. We did encounter wood damage, from 3.5 year old hail storm, but we replaced all the wood to ensure you have the best roof, your money could buy. Enjoy the increased curb appeal and value, with the new upgraded Arch. shingled roof.
Hi! Mr. Andrew Y, We strive for 110% client satisfaction. It was a pleasure to work with you. A quick note regarding the unknown amount of rotted wood and metal scraps we found. During the construction tear off of two layers, we found that the previous roofer had upgraded you to ridge vents, but had not used wood sheathing to fill in the preexisting holes from the 6 box vents. So, we encountered rotted wood around the edge and scrap metal panels as a result. However, as a professional we have to comply with building codes and manufacture spec's and install wood. This is required for nail hold, for the new heavy weight Arch. shingles. We have to charge for this wood. We don't use a bait and switch approach of telling the client we will give 2 of 3 pieces for FREE, yet never replace any, no matter how much rot there is. We have come behind allot of former Roofers, who leave the wood rot there. Why would they work for FREE? As part of our professional approach we are here to exceed our clients expectations, by satisfying you for life, with No call backs. Thank you for your business. Enjoy your new roof.
Thank you Mark, for writing the kind words, about our company. Yes, you had a poor installation from the previous roofer and 3 roofers who tried to repair the problem. Well the new commercial roof design, installation and sky lights will last you many years to come. Enjoy your new commercial roof tie in with your residential roof. It was a challenge, but we look forward to them. Glad we could exceed your expectations.
Hi! John and Sherry, It was a pleasure working with you. Glad we could exceed your expectations although it was a very complex install. Enjoy your new roof and all the renovations you have been doing. We are happy to hear the good news from both of you.
Thank you for opportunity to exceed your expectations! Your new aluminum gutters will not rust and provide maintenance free curb appeal for many years.
Glad we could make the insurance claim process a ease for you. Our goal is to educate the client to ensure they get a fair and honest settlement. We enjoyed the working relationship.
It was a pleasure for METRO Home Improvement, Inc. to work with you, our wife, the outside adjuster and staff at your insurance co. to ensure all your hail storm damages were paid. Thank you for your involvement when we needed assistance as we worked through all the transactions. We would love to work with you again.