FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Many of our competitors quote prices using the "cost per hour" method and you never really know where you will end up. We quote the price for the project cleaning and don't leave until the job is complete and you are 100% satisfied. The quote we give you with your first request is based on the details you listed in your request for services. These charges can change based on conditions and accuracy of the details provided ie., extra bathrooms, extra kitchen, conditions etc.
- What is your typical process for working with a new customer?
We evaluate what each client service requests and priorities to ensure that we fully understand all of their expectations. We will be able to give a FREE estimate over the phone we can also schedule a FREE on-site estimate with our client if they feel that would make them more comfortable, depending on their preference. Our goal is to ensure that our customers get a completely customized estimate to suit their needs and their budget. When our team arrives at the property the very first time we do a full walk-thru of the home together with the client to fully understand and appreciate all expectations and special directions or requests. Once the cleaning services have been completed, we ask our client to perform a full walk-thru of their home again to ensure that their expectations were fully met and that they are 100% satisfied with our performance.
- What education and/or training do you have that relates to your work?
All of our staff members are well developed professionals and continue with on-going training with "best practice procedures" and safety training. Our professionals training and education never stops to be more efficient with all of our services and our daily tasks:)