FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
No, so many different materials,colors,finishes and overall scope of the job at hand, I have to basically bid every job by going to the customers house and go from there.
- What is your typical process for working with a new customer?
I will first get an idea of what kind of countertop my customer is looking for, I'll come to the customers house with said countertop samples. I understand most of my customers work, so make my consultation appointment mostly after 4 pm or weekends. At this point it's time to get to know my customer and their needs budget,timing,plumbing ect.. Getting the most accurate measurements possible is key to a solid bid! Sometimes it involves another appt. to tear out the old and measure the actual cabinets,in this scenario I would have the countertops in my shop 60-70% fabricated , waiting for final exact measurements after the old is torn out. This insures the customer that they will only be without countertops for a day or two at most. After the customer has told me what they want,I give them my bid, if we can agree on a price I will then get a 50% down payment ,this insures that the customer is now on my schedule and materials are ordered. This also saves me from paying for materials if the customer has a change of heart or in the situation of unplanned expense and the customer can't fully afford the project. Then the customer just gets his materials until he/she can. At this point it's time to fabricate and install the countertops (tearout if necessary) clean up and settle up with the balance of the bill.
- What education and/or training do you have that relates to your work?
I'm certified a solid surface fabricator/installer! I trained for 8 days in Chicago twice (2500$ class) I also trained for a week in Elkhart Indiana at one of the best postform laminate factories in the United States Hartson-Kennedy