If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
When you need reliable plumbing, drain, or HVAC service, we’re the team to call. We take care of everything from drain cleaning and sewer repairs to water heaters and HVAC systems. With more than 25 years of experience, we focus on clear communication, fair pricing, and dependable results.
Overview
Current Top Pro
Hired 102 times
Serves Boise, ID
Background checked
License verified
40 employees
5 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Cash, Check, and Credit card.
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2025
2024
2023
2022
2021
Credentials
License verified
HVAC Contractor
License state: ID
Background checked
Passed by Ryan Jonas on Mar 28, 2023.
Services offered
Pipe issues
Repair urgency
I work on non-urgent repairs
I work on urgent repairs
Flooding status
Yes
Projects and media
Projects and media
Reviews
Customers rated this pro highly for work quality, professionalism, and value.
Exceptional 5.0
97 reviews
5
100%
4
0%
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Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Brittany C.
3 weeks ago
•
Hired on Thumbtack
Mason and his team are very knowledgeable, communicative and kind. Mason came up with a great workaround to save us time and money by not having to remove our water heater to access the main water line. The guys were professional and did a great job keeping me informed with the process. I would highly recommend Upfront for any plumbing needs!
Upfront Plumbing Drains Heating and Air's reply
Thank you very much for the review Brittany, we really appreciate your time and for trusting our company for future needs also. Means a lot, looking forward to working together again!
Plumbing Pipe Repair
Dante S.
Apr 1, 2026
•
Hired on Thumbtack
Great company. Showed up and solved the problem, saved me money and quoted me fairly on an upcoming job. 10/10, would hire again.
Details: Multiple drains have issues • Clogging • Slow draining • House
Plumbing Drain Repair
Amanda R.
May 18, 2026
•
Hired on Thumbtack
They were very friendly and informative about fixing my leak under the kitchen sink. Will definitely use them again.
Details: No, repair is not urgent • No, the building is not currently flooded • Leaking pipes • Sink • House
Upfront Plumbing Drains Heating and Air's reply
Hi Amanda! Thank you for your review! We truly appreciate you taking the time to write this.
Plumbing Pipe Repair
Kyle F.
Jan 21, 2026
•
From Google
Upfront has become my go-to for plumbing needs. They were the most competitive bid on a water heater replacement. They weren't the cheapest but the turnaround was by far the fastest. They helped me out with a leaky pipe. They also came by on a holiday without charging anything extra after a toy was flushed down a toilet.
Upfront Plumbing Drains Heating and Air's reply
Thank you, Kyle, for your kind words! We're glad to hear that Upfront has become your go-to for plumbing needs and that our team's quick response and support made a difference for you. Your satisfaction means a lot to us!
Ashlie B.
Jan 17, 2026
•
From Google
Rocky and Matt did a really good job. They came on time and were professionally dressed. They completed the job on time, even though they had to stay late one of the days. They answered all of our questions. They took all of our concerns seriously. They showed us everything they were doing along the way. They worked hard to do things up to code, the correct way, unlike previous companies we've used. They had to work with our old house, including minimal space and uneven floors. Pricing was competitive. Upfront plumbing has permanently earned our business.
Upfront Plumbing Drains Heating and Air's reply
Thank you, Ashlie! We appreciate your kind words about Rocky and Matt's professionalism and dedication. It's great to hear they addressed all your concerns and worked diligently on your home. We look forward to serving you again in the future!
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
We offer free estimates for homeowners, so you’ll know what to expect before any work begins. We also have membership options that include service discounts and added savings throughout the year. Our goal is to keep pricing transparent, fair, and straightforward with no surprises.
What is your typical process for working with a new customer?
When you contact us, we start by scheduling a free estimate. Our team will notify you when they’re on the way and arrive on time for your appointment. We’ll assess the issue, explain what’s going on, and provide a clear written estimate. If you choose to move forward, we’ll either complete the work the same day when possible or schedule the job with our team based on the scope of work.
What education and/or training do you have that relates to your work?
Our technicians are professionally trained and bring years of hands on experience in plumbing, drain, and HVAC work. We stay up to date with ongoing training, industry standards, and best practices to ensure our customers receive safe, reliable, and high quality service. Combined with over 25 years of experience, our team is equipped to handle both routine and complex jobs with confidence.
