FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Defused Electrical Innovations, we believe in transparent, competitive pricing with no hidden fees. All estimates are clearly itemized, and we walk our customers through the scope of work before any job begins. We require a deposit to secure scheduling, with phased payments aligned to project milestones. While we don’t advertise blanket discounts, we’re always happy offer senior and veteran to help budgets while offering pricing options tailored to your project’s needs. Our goal is to deliver exceptional value — not just in price, but in quality, service, and long-term reliability.
- What is your typical process for working with a new customer?
At Defused Electrical Innovations, our process with new customers is built on clear communication and trust from day one. It starts with a free consultation or site visit to understand your project goals, timeline, and specific electrical needs. From there, we provide a detailed, itemized estimate outlining scope, materials, and pricing. Once approved, we schedule the work and assign a dedicated point of contact to keep you informed throughout the project. We stick to timelines, maintain a clean and safe job site, and perform thorough final inspections to ensure everything meets code — and your expectations. Our goal is to make the experience smooth, professional, and stress-free from start to finish.
- What education and/or training do you have that relates to your work?
At Defused Electrical Innovations, our team is led by licensed electricians with years of hands-on experience in both residential and commercial electrical systems. Our background includes formal electrical apprenticeship programs, continuous education on the latest NEC code updates, and manufacturer-specific training — especially in systems like Generac standby generators, automation controls, and energy-efficient technologies. We also stay current on local permitting requirements and safety standards to ensure every job is done right the first time. Our blend of field expertise and ongoing training allows us to tackle complex electrical projects with confidence and precision.