FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Eco Flooring & Design, we believe in fair, upfront pricing with no hidden fees. Our pricing varies based on the scope of the project, materials selected, and job complexity. We offer free estimates, and our team is always happy to work within your budget to find the best solution. Special discounts may be available for larger projects or during seasonal promotions. We also offer package deals for flooring and staircase combos. Payment methods accepted: Check, Zelle, or credit card (3% processing fee applies for credit cards).
- What is your typical process for working with a new customer?
Our process is simple, transparent, and designed to give you peace of mind from start to finish: Free Consultation – We start with a call or in-person visit to understand your needs, budget, and style preferences. Material Selection – We guide you through our wide selection of luxury vinyl, engineered, and solid hardwood flooring, plus staircase options. Accurate Estimate – You’ll receive a detailed quote with clear pricing and timelines. No surprises. Scheduling – Once approved, we schedule your project at a convenient time for you. Professional Installation – Our skilled team handles everything with care, cleanliness, and attention to detail. Final Walkthrough – We inspect everything with you and make sure you’re 100% satisfied before we wrap up.
- What education and/or training do you have that relates to your work?
Our team at Eco Flooring & Design has over 10 years of hands-on experience in the flooring and remodeling industry. We've completed hundreds of residential and commercial projects across the Chicagoland area, specializing in flooring installation, staircase remodeling, and full interior transformations. We stay up-to-date with the latest products, tools, and techniques through ongoing training and industry certifications. Our installers are highly skilled and trained to work with a wide variety of materials — from luxury vinyl and engineered hardwood to solid wood and custom stair parts. Above all, our real education comes from years of delivering quality results and satisfied clients.