Masonry Doctors LLC

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About

“Why Homeowners Trust Masonry Doctors” ✅ Honest Pricing & Clear Communication ✅ Premium Materials (Unilock, Belgard, Natural Stone) ✅ Built to Last — No Shortcuts, Ever ✅ Supporting Local Jobs and American Values

Overview

Serves Aurora, IL

Background checked

6 employees

6 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, Venmo, and Zelle.

Social media

Instagram

Services offered

Excavation service needs

Property type

Residential

Commercial

Reviews

Great 4.7

57 reviews

5

91%

4

0%

3

2%

2

0%

1

7%

Past Customer

Aug 16, 2022

•

From Google

Very bad experience with service. Paid $17K for driveway and walkway. We have cracks and pits. I have tried working with the proprietor to rectify the issue but, he continues to make excuses and never follows up on the promises he makes. he then stops answering phone, text, email, or any communication to resolve the issue. Terrible, terrible service and management. I was given many promises by the vendor and none of the promises to correct the issues with the project. I was told we would split cost of concrete and that they would come back and redo the driveway. Every date promised was never followed up on. Every date came and went. I called and texted and received no responses over, and over again.

Past Customer

Oct 26, 2023

•

From Google

My patio has been fully updated and it looks great! It has taken a while, but Rolando and the team came out multiple times the last two weeks to correct the issues from the original patio install in spring 2021.On the first visit, they corrected the light color and tried to repair the low spots. When that didn't work well, the team went the extra mile and pulled the entire patio apart, significantly raising it and applying the proper pitch for drainage. I've done some water testing and all seems ok. The first big rains will tell the full story, but it looks like all the fixes should do the job!I understand that the team is seasonal and gets very busy in the summer, but a warranty is a warranty. While it took far too long - 3.5 years and required too many follow ups to have the immediate issues repaired, everything now seems corrected. Stay on top of them and they will eventually work through any issues.three stars only due to the timing and hassle needed to correct the issues.

Past Customer

Oct 28, 2023

•

From Google

I had the absolute pleasure of working with The Masonry Doctors, and I can't praise them enough! From start to finish, their exceptional service and craftsmanship truly impressed me. If you're in need of masonry work, look no further, because The Masonry Doctors are the real deal!From the moment I reached out for a quote, I was met with professionalism and courtesy. Their team was not only prompt in responding but also incredibly knowledgeable, providing me with valuable insights and recommendations for my project. It's clear they have a wealth of experience in the masonry field.When the project began, The Masonry Doctors' workmanship shone through. Their attention to detail was impeccable, resulting in a finished product that exceeded my expectations. The quality of their work is second to none, and it's evident that they take immense pride in what they do.What truly sets this company apart is their commitment to customer satisfaction. They made sure I was informed and involved every step of the way, ensuring my vision was realized. The open lines of communication and their willingness to address any concerns or changes made the entire process stress-free.Moreover, their team was respectful, punctual, and always left the work area clean and tidy. They truly respect your home and space, which is a rarity in the construction industry.

Past Customer

Mar 2, 2024

•

From Google

great service and good guy at a reasonable price

Past Customer

Mar 31, 2024

•

From Google

Credentials

Background Check

Rolando Soto Munoz

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We believe in clear and fair pricing that puts our customers first. Your satisfaction is our top priority, and we’re committed to making sure you feel great about what you pay for!
What is your typical process for working with a new customer?
1. Initial Outreach: Establish the scope of work ✉️ 2. Complimentary Estimate: Receive an in-person estimate 🤝 3. Detailed Proposal: Get a comprehensive proposal 📄 that includes all pertinent information and payment terms 💰 4. Agreement Signing: When both parties are satisfied with the presented project, we sign and make it official ✍️ 5. Service Scheduling: Move forward with scheduling the services 📅 Exciting times ahead! 🚀 scheduling the services 📅 Exciting times ahead! 🚀
What education and/or training do you have that relates to your work?
We are a family-owned and operated enterprise with a team possessing a cumulative 20 years of experience in masonry, landscaping, hardscaping, and concrete, as well as carpentry and the installation of inground pools.

Masonry Doctors LLC

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