- What should the customer know about your pricing (e.g., discounts, fees)?
With low overhead, and no TV advertising costs, I'm able to charge a reasonable fee. I can meet or beat a written quote from my competitors as well. I always offer a free 1 hour in-office consultation after a free 10-minute phone consultation. We have flexible payment plans, we work off of your schedule. I can also file cases immediately as the case may permit. Finally, with a chapter 13 bankruptcy, I can defer much of my fee into the debt consolidation as well.
- What is your typical process for working with a new customer?
First, I offer a 10-minute phone consultation to discuss what the client's immediate concerns are, and to discuss how we can help. Then we follow that with a free 1-hour in-office consultation, one on one with the attorney who will represent you throughout the case. We review the client's assets and debts, and discuss the available options that the client has. We review the financial affairs in detail to help the client understand the bankruptcy process, so that they feel comfortable moving forward.
- What education and/or training do you have that relates to your work?
I studied psychology in college, and it helped me to understand how removing stressors related to finances could positively impact people, mentally and physically. Having done some landlord tenant counseling in law school also helped me to understand that options are available for people, but are not always easily understood. I take time to work with my clients, explaining the case requirements to them, which helps to make the process go easier, removing as many of these stressors as possible.