FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Upfront & Transparent. We offer discount(s) on Equipment Installation (Maintenance Members) When we perform a Service Diagnostic Call (finding out what part is bad before repair) if you choose us to complete the repair, for our Maintenance Members that Service Diagnostic Call is waived on the Invoice.
- What is your typical process for working with a new customer?
Upfront we ask for the usual, Name, Service Address, Email Address and Phone Number. When we come out we wear Shoe Covers and Place floor coverings where we are working (if needed). When it comes to diagnosing a problem, we find the root cause of the issue and not just what is causing the initial symptoms. Typically the root cause almost always ties back to poor installation practices.
- What education and/or training do you have that relates to your work?
20+ Years in HVAC Industry EPA Universal Certification Certified Trane Dealer Navien-Boiler Training Certificate Triangular Tube Certificate Geothermal Installation In-Floor Radiant Installation Trane Comfort Link II System Installation