William Cleaning Exclusive Desing

Thank you for sharing your feedback. However, we would like to clarify some important points so that future customers can understand the full context. The additional $200 was not an unexpected increase in labor costs. Before purchasing the materials, we explained that the higher-quality materials needed for the project would cost an additional $200. This additional material cost was communicated before the materials were purchased. Ultimately, you did not pay the additional $200. The job was completed and you paid only the $800 agreed upon, which meant that we had to absorb the additional material cost from our own profit. Therefore, it is important to clarify that you were not charged $1,000 for this project. Regarding the $45 hourly rate displayed on our Thumbtack profile, this particular project was quoted as a flat price for the complete job, including the agreed labor and materials, rather than being billed according to the number of hours spent at the property. We also appreciate that you acknowledged in your review that the finished product looked good and that we did a good job. Our goal is always to provide quality work and to communicate any additional material costs before proceeding. We regret that there was a disagreement regarding the material cost, but we believe it is important to clarify publicly that the additional $200 was not paid by the customer and was ultimately absorbed by us in order to complete the project.