Rack Focus Media
Hired 9 times
1 year in business
Cash, Credit card, Google Pay, Venmo, Zelle
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Customers rated this pro highly for work quality, professionalism, and responsiveness.
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- What should the customer know about your pricing (e.g., discounts, fees)?
We try to be as flexible as possible with our client's pricing but we also know what's realistic based off the budget we're working with. A lot of our competitors may try to act as though they can give you everything you want for half the price you'd expect, but don't be surprised if the quality suffers horribly because of it. Our prices are always fair and assessed based off all that you're asking for. We want to give you top quality, and that takes realizing that it's not going to be the cheapest offer.
- What is your typical process for working with a new customer?
We always want to have a chat with a new customer as soon as possible. We will go over all the details of your project with you to better and completely understand what it is that you are in need of. We'll discuss budget, equipment, personnel, concept, locations, times, dates, and any and all things that you're unique project requires. From there we will give periodic updates and check-ins to ensure to our clients that everything is on schedule and according to plan. All in all, our goal is to alleviate the stress of figuring out how to make the project happen. It's our job to focus on that. We work in tandem with our clients to assist them throughout the whole project because we know it can be nerve-wrecking or confusing.
- What education and/or training do you have that relates to your work?
All of our team members are college educated with degrees in their field that relate to their jobs. Cinematography, sound design, editing, producing...and more important than that, all of us have years of experience working on both professional, independent and collegiate level projects. Some of us work for feature-films and television shows, some of us work for professional big budget commercials, and some of us have won awards for our own personal creative projects. Every team member brings a level of knowledge and experience unique from the others, but all of us share the same thread of having a passion for video/film.