FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Prices do not include parts. A lot of different things can go wrong with technology. And we can usually find at least two ways to fix a problem - a cheaper way, and a more expensive one. When that happens, we will explain the solutions and go over their good points and their drawbacks. You get to choose what solution to go with. Up-front, we charge a diagnostic fee to get to that point. But, we apply that fee to your total invoice if you decide to have us fix your issue.
- What is your typical process for working with a new customer?
Typically, we walk through the issues a customer is having with their technology and how they want to resolve it. We then collect our diagnostic fee and go through our checklist to figure out the problem's underlying cause, and what are some ways to address it. We put together at least one proposed solution, usually two, estimated cost, and a proposed timeline to do the solution.
- What education and/or training do you have that relates to your work?
Our manager, Rick, is a Certified Java Programmer. He has also worked with databases, set up Apache HTTP servers on remote Linux machines, and developed software professionally for about twenty years. Our lead technician, Jeff, has been repairing computers, laptops, tablets and phones for the past fifteen years. He has a CompTIA A+ certification, and is currently working on getting his CompTIA Network+ certification.