|Monday||8:00 a.m. to 4:00 p.m.|
|Tuesday||8:00 a.m. to 4:00 p.m.|
|Wednesday||8:00 a.m. to 4:00 p.m.|
|Thursday||8:00 a.m. to 4:00 p.m.|
|Friday||8:00 a.m. to 4:00 p.m.|
Sparklingenie Cleaning Service
About this pro
House with pet(s)
Diana was very punctual and did a good job. Will definitely hire her again.Jun 13, 2018Verified
Great communication! She arrived on time and finished at the expected time. Diana was very personable and made me feel at ease about the whole process. She will have my repeat business!Nov 7, 2017VerifiedDiana R.'s reply
Catherine, you gave me the opportunity to serve you, right away I might add, seemingly without reservation, and I appreciate that. I enjoyed meeting you and look forward to working for you again. Thank you so much for your wonderful review!
The best house cleaning service I've used in years! My house was really sparkling when they finished. I've referred her name to several friends and relatives.Aug 20, 2017VerifiedDiana R.'s reply
Aliyya, I really appreciate you and your wonderful review! It was great working with you and I look forward to taking care of your cleaning needs. Thank you also for your referrals! It helps me build my client base of good people.
I would definitely recommend sparklingenie - I had a deep clean and I am so impressed. They were right on time, did a thorough job, and were super nice as well. I had them clean for a party I was having that weekend and they did a really good clean! I will definitely be having them back!!Aug 1, 2016VerifiedDiana R.'s reply
Thank you so much Kelly! I enjoyed cleaning your lovely home as well as speaking with you.
The went well. Until I left I feel like the quality of work change dramatically after I paid and left.Jul 16, 2015VerifiedDiana R.'s reply
Blanche, as I stated to you via text before today, I would have hoped that you would have contacted me about any disappointment you felt in the remainder of the work after you left. When I contacted you, after reading your review, you told me that scuff marks were left on the kitchen floor and the baseboards weren't clean in the half bath. I witnessed my cleaning technician on his hands and knees because it was too tight a fit around the toilet for the mop. He cleaned the floor, scrubbed some stuck-on "crud" around the toilet and hand cleaned the baseboards; however, I'm sorry it was not to your satisfaction. Before you paid us and left the house, we had cleaned the two bedrooms, loft and bathroom upstairs, cleaned doors, door knobs, window sills, windows, fingerprints and scuffs from walls, baseboards, stair railings, stairs and then the same for the living and dining rooms downstairs, including your glass china cabinet. I was finishing up the windows in the master bedroom downstairs and my technician was working on your master bathroom when you left. The only rooms left to do were the kitchen and the two bathrooms. I cleaned your patio doors, entry doors, windows, freezer interior (by removing and washing all shelves and drawers to clean the mess made by the exploded drink), spot cleaned your walls, removed spider webs, cleaned and shined your stainless steel appliances, sanitized your counters and swept and mopped your floor. I offered to make up for your dismay at what you felt was a dramatic change in our work, but you stated the scuffs on the kitchen floor were already removed by the movers and another family member had moved in. I don't want to sound defensive and I certainly don't think I'm perfect, but I have to admit that I feel the use of the phrase "the quality of work change dramatically" was very extreme, especially after the sweat equity we put into our work for the 6+ hours we were there. I really am very sorry for your disappointment and wish I could have had a chance to resolve the problem, since the work was guaranteed. I still appreciate you and thank you so much for your business.
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- What should the customer know about your pricing (e.g., discounts, fees)?My pricing system is based on the number of bedrooms, baths, stories, and square footage. I charge more for first time cleanings because they take more time, usually due to the fact that we deep clean. Maintenance fees depend on the frequency, so I would charge the least for weekly cleanings.
- What is your typical process for working with a new customer?We usually start with a deep cleaning for a new client, unless bi-weekly or more frequent cleaning has been performed by a professional cleaner. My original quote is given sight unseen and reflects a certain "given" amount of dirt. I rarely have to adjust the original quote unless there is an unusual amount of grease or soap scum (and you know if that's the case). The quotes are based on number of bedrooms, baths, stories, and square footage.
- What education and/or training do you have that relates to your work?I received training and mentorship from professionals and I constantly research the field for natural ways to clean and disinfect.