What should the customer know about your pricing (e.g., discounts, fees)?
I quote per hour or per project, depending on deliverables in initial assessment.
What is your typical process for working with a new customer?
Initial communication, assessment, discuss deliverables, agree on pricing and timeline, design time and execution.
What education and/or training do you have that relates to your work?
Bachelore degree in design, many years experience in the industry.
What types of customers have you worked with?
Logos, Business cards, flyers, brochures, Postcards, Posters, other print materials, Tshirt designs, custom illustrations, online marketing campaigns, startup business.
What advice would you give a customer looking to hire a provider in your area of work?
check credentials, have samples ready, discuss deliverables and timeline and expectations, what makes you passionate about the idea and how you want it represented. A good designer will do, a Professional designer will innovate.
What questions should customers think through before talking to professionals about their project?
Understand your ask. What is it that you would like to accomplish in the end with your idea. Open lines of communication to better understand and manage expectations.