Hired 31 times
19 years in business
(Central Time Zone)
7:00 a.m. to 10:00 p.m.
Credit card, Cash, Square
He was really expensive.Aug 18, 2018Verified
Boy, have things chnged since he got my business the first time. Prices are not bad, but his customer services skills are atrocious! I mean, they were poor before, but was in need of someone ASAP in my previous review so I made due. I called him Wednesday morning to schedule an appointment for today (Saturday) for him to service four heaters/two AC units in my building. Forget his people skills on the phone, yikes! Do yourself a favor and hire someone that cares about earning your business and is responsible enough to actually care about the scheduled appointment. The owners name is Baker and he and his company are a waste of time!Jun 2, 2018VerifiedN-Case Heating and Cooling's reply
if I was working at your house would you want me to leave your house and go to somebody else's I'll try to make one person happy at a time I would not leave the job until it is totally completely done with satisfaction
He said $50 to come out and charged me $475 for some Freon. I paid since I agreed but I would never use him again.Jul 14, 2018Verified
Mr. Baker was very courteous, informative and real professional. His charges are reasonable and does not like to cheat customer. He gives you sincere advice. I will recommend him to anybody.Mar 11, 2018Verified
Baker reached within an hour. He diagnosed the problem and provided the estimates for free. In another one hour, heat system started working. He shared few tips to increase the lifetime of the system.Mar 8, 2018Verified
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?No, I choose not to use a standard pricing system for my business because each individual has different needs and different situations.
- What is your typical process for working with a new customer?I like to talk to my new costumers over the phone to see what their wants and needs are.
- What education and/or training do you have that relates to your work?I am an EPA certified and NATE certified H-Vac technician.