FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our company provides clear pricing before any work begins. There are no hidden charges, and customers receive an explanation of the recommended repair or service. Our residential service call is $79, and it is applied toward the repair when the customer moves forward with the work.
- What is your typical process for working with a new customer?
We first gather information about the issue and schedule a convenient appointment. Our technician then inspects the system, explains the findings, and provides pricing before starting any repair. Work is completed only after the customer approves the recommended service.
- What education and/or training do you have that relates to your work?
Our technicians receive professional HVAC training and ongoing education. Our team stays up to date with modern heating and cooling equipment, diagnostic procedures, safety requirements, and industry standards.