FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Squeegee Squad Chicagoland, we believe in transparent, honest pricing — no hidden fees or surprise charges. Every estimate is customized to your property’s unique needs and service requirements. What to Know About Our Pricing: Free Estimates: We provide detailed, no-obligation quotes before any work begins. Customized Rates: Pricing is based on service type, square footage, accessibility, and frequency of cleaning. No Hidden Fees: What we quote is what you pay — unless additional work is requested or required for safety reasons (we’ll always discuss that with you first). Discounts Available: 10% off recurring maintenance plans (quarterly or biannual services). Seasonal promotions and referral rewards. Minimum Service Charge: A minimum trip fee may apply for smaller jobs to cover travel and setup time. Flexible Scheduling: Ask about our Flex Booking Option — we’ll fit you in sooner when we have a cancellation or open route near you.
- What is your typical process for working with a new customer?
At Squeegee Squad Chicagoland, we make it simple, seamless, and stress-free to get started. From your first call to your final walkthrough, our goal is to provide an easy, professional experience every step of the way. 1. Request a Quote We’ll gather basic details about your property and the services you’re interested in — whether it’s window cleaning, gutter cleaning, pressure washing, or painting/staining. 2. Detailed Estimate One of our team members will review your request and prepare a clear, itemized estimate. In some cases, we may schedule a quick site visit or request photos to ensure accuracy. 3. Schedule Your Service Once you approve the quote, we’ll find a convenient date and time that fits your schedule. We also offer Flex Appointments — if you don’t need to be home, we can complete the service while you’re away and notify you once it’s done. 4. Professional Service Day Our uniformed technicians will arrive on time, fully equipped, and ready to deliver top-quality results. We treat your home or business with care and respect — using safe, efficient methods and protecting your property throughout the process. 5. Quality Check & Satisfaction Guarantee Before leaving, we perform a quality inspection to ensure everything meets our standards — and yours. If you notice anything after we leave, just contact us within 48 hours and we’ll make it right. 6. Easy Payment & Maintenance Options You can pay on-site, online, or over the phone. We also offer recurring maintenance plans to keep your property looking its best year-round — with priority scheduling and special discounts for regular customers.
- What education and/or training do you have that relates to your work?
At Squeegee Squad Chicagoland, our team is professionally trained, safety-certified, and committed to delivering the highest level of service. We don’t just clean — we operate with precision, skill, and care backed by years of hands-on experience and industry education. Our Training & Qualifications Include: Squeegee Squad National Training Program: All technicians complete in-depth instruction on proper cleaning techniques, safety standards, ladder and roof procedures, and customer service excellence. OSHA Safety & Ladder Certification: We follow OSHA-approved protocols to ensure the safety of both our team and your property. Industry Experience: Our leadership team has years of experience managing large-scale commercial, residential, and high-rise cleaning projects across the Chicagoland area. Specialized Equipment Training: Every technician is trained in the use of professional-grade cleaning systems, water-fed poles, power washers, and stain-safe detergents. Ongoing Education: We continually update our methods to reflect the latest advancements in eco-friendly cleaning solutions and efficiency practices. Our commitment to training and safety means every customer can expect consistent, high-quality results — every time.