Sparkle Mamas

This job was taken sight unseen with a conversation over the telephone. The home was described as average with extra dog hair from two dogs. When we arrived, it was obvious the home hadn't been cleaned for a very long time. It was not only covered in dog hair, there was a thick layer of dust on every surface including the walls. The main bath was deep cleaned requiring hard scrubbing on walls, counters, tub, tile, floors. All three upstairs bedrooms were completely dusted, vacuumed and wiped including ceiling fans and the thick layer of cobwebs. The stairs were so thickly covered with dog hair, it took an hour to vacuum. The kitchen cabinets were cleaned of the debris and food as well as the counters. The main entrance was deep cleaned including floor and baseboards as well as the walls and cobwebs as well as a half bath. I explained at the time to Mary, there was so much we were unable to complete due to the condition of the home. When quoting Mary over the phone, I made it clear the quote was based on her description of the condition of the home. I am confused on what she meant by torn up, we replaced everything as it was except an artificial plant so covered in dust, she said she would hose it off in the back yard. We had scheduled time to complete the home based on that description, not intendending to make another visit. I offered Mary a discount, based on her dissatisfaction, for future cleanings. I regret Mary's dissatisfaction, unfortunately, the condition of her home was not how she described.