What should the customer know about your pricing (e.g., discounts, fees)?
I itemize everything so you can budget yourself.
What is your typical process for working with a new customer?
Bid or design.
Follow up call.
Finish in two weeks.
What education and/or training do you have that relates to your work?
35 years of quality work that's a education you can't get from school.
How did you get started doing this type of work?
My dad built houses and I started landscaping them at 13 Y O. Then opened Naper Lawn Works Inc in 1980.
What types of customers have you worked with?
All kinds of great people. You can work for anyone if you do things right and don't let someones budget influence your quality of work. If I can't do it right I can't do it.
Describe a recent project you are fond of. How long did it take?
Outdoor kitchen with gas fire pit.
What advice would you give a customer looking to hire a provider in your area of work?
Check there reviews, then hire someone you can trust. Also make them itemize there bid, per item.
What questions should customers think through before talking to professionals about their project?
What do they want done and what is most important.
What is your budget.