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Introduction: Elite Home Restoration specializes in quality exterior home and commercial renovations including roofs, siding, gutters and windows. We are licensed, bonded and insured to protect our customers. Find our DaVinci masterpiece roofs on #trustinElite & #DaVincibyElite. We are also GAF certified installers and can offer our customers 50 year warrantees on GAF installations. Customer satisfaction and quality workmanship are top priority. From multi million dollar projects, to emergency tarps for weather related disasters, and Elite is here for all our customers.
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- What should the customer know about your pricing (e.g., discounts, fees)?With exterior restoration, it is difficult to have a standard pricing system. Projects vary from simple and straightforward to complicated and difficult. That being said, we strive to give our customers the highest quality product and workmanship while keeping our prices extremely competitive. Our pricing structure has more flexibility than some others our customers may encounter. The reason for this is that we keep our crews employed year round and do not outsource our work. Without the middle man, we are able to keep our pricing competitive and we are also able to keep our quality superb.
- What is your typical process for working with a new customer?Our first meeting with a customer always starts with an introduction of myself and possibly my lead project manager. We review what issue the customer needs resolved. Once we have that information, we will inspect and asses the property. Once we have our assessment, we will review our recommendation with the homeowner. Post recommendation, we send a proposal with a full description and proposed scope of work, along with an estimated cost. When our homeowner accepts the proposal, we sign a contract and set a date for work to be completed. On the day of the job, our project manager and crew will arrive in the morning to start work. At the end of the job, the site is cleaned up and inspected for any remaining debris. We followup with a phone call or physical visit to make sure our customer is satisfied with the work and to ensure all questions and concerns have been addressed.
- What education and/or training do you have that relates to your work?To stay current with developments, I attend the yearly Roofing Expo and maintain strong relationships with manufacturers and supply houses. Both outlets offer training and education to continuously improve my company and process.