FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer meaningful savings to help keep locksmith services affordable: • 50% off the second car key when purchased during the same appointment. • 10% off for military members, veterans, first responders, firefighters, and law enforcement as a thank-you for their service. These discounts are applied honestly and transparently — mention the offer when booking your appointment.
- What is your typical process for working with a new customer?
Our typical process is simple, transparent, and built to set clear expectations right from the start. Initial Call/Consultation – We listen to the customer’s situation, ask a few clarifying questions, and identify the exact service required. Upfront Pricing – Before dispatching a technician, we provide clear pricing based on the details gathered. No surprises, no bait-and-switch. On-Site Service – The technician arrives on time, verifies the work, and performs the service using proper tools, professional technique, and industry-standard practices. Quality Check & Demonstration – Before leaving, we test the lock, key, or hardware with the customer to confirm everything is functioning properly. Follow-Up & Support – We stand behind our work. If the customer ever needs adjustments or has questions, we are available and responsive.
- What types of customers have you worked with?
We’ve worked with a wide range of customers throughout the Indianapolis metro. This includes: Residential homeowners who need lock upgrades, rekeys, electronic keypad installs, and emergency lockouts. Commercial property owners and management companies who rely on us for master key systems, rekeying after tenant turnover, lock hardware replacement, and door security improvements. Small and mid-sized local businesses including salons, dental offices, retail stores, warehouses, and service shops that need secure access control and reliable response when keys go missing or staff changes. Automotive owners who need car key programming, cutting, and lockouts — covering most North American, Japanese, and Korean manufacturers. Fleet/vendor partners such as U-Haul locations and towing operators who utilize us for consistent, professional locksmith support.