FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is straightforward and designed to be fair and transparent. We charge a $69 service call fee, which covers the cost of assessing your project. This fee is waived if you hire us to complete the job. We believe in providing value, so there are no hidden costs—what you see is what you get. For larger or recurring projects, we may offer discounts based on the scope of work. Contact us for a personalized quote to ensure the best service for your budget.
- What is your typical process for working with a new customer?
Our process ensures clear communication and efficiency: Initial Contact: You reach out via Thumbtack, phone, or email to describe your needs. Assessment for Larger Jobs: For bigger projects, we schedule an in-person visit to evaluate the scope. This visit includes a $69 service call fee, waived if hired. Photo Assessment for Smaller Jobs: For smaller tasks, we ask you to send photos and details to provide an accurate estimate remotely. Proposal and Scheduling: Once assessed, we provide a quote and schedule the service. Completion: We complete the work with professionalism and quality. Follow-Up: Post-service, we ensure your satisfaction. This process adapts to your job size for a seamless experience.
- What education and/or training do you have that relates to your work?
Our team at Indy Home Service Pros brings a combination of formal training and hands-on experience to every project. We have professionals skilled in plumbing, chimney sweeping, duct and dryer vent cleaning, and general home maintenance. Our staff continually updates their knowledge through industry certifications and training programs to stay current with best practices and safety standards. This ensures we deliver reliable, high-quality results every time.