FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and based on clearly defined scopes of work, so you know what to expect before any project begins. Every quote outlines the work, costs, and payment terms in advance—there are no hidden fees or surprise charges. Each project is reviewed individually to ensure pricing reflects the actual scope and requirements. For larger or multi-phase projects, we’re happy to discuss options that make sense for the overall job.
- What is your typical process for working with a new customer?
We begin every project with an in-person assessment so we can fully understand your needs, review the conditions on site, and define the scope accurately. This allows us to provide clear recommendations and avoid surprises once work begins. After the assessment, we prepare a detailed written proposal outlining the scope of work, pricing, timeline, and project terms. Each quote clearly explains payment structure, including the required deposit to secure scheduling. A deposit is required before any project begins, and all payment terms are documented in every proposal we send. Once the proposal is approved and the deposit is received, we schedule the work and move forward with the project. Our team completes the job with a focus on professionalism, safety, and quality workmanship. After completion, we follow up to ensure everything meets expectations and address any final questions. This process ensures transparency, accountability, and a smooth experience from the first meeting through project completion.
- What education and/or training do you have that relates to your work?
Our team at Indy Home Service Pros combines formal training with extensive hands-on experience across residential construction, maintenance, and repair services. Our background includes plumbing systems, mechanical services, chimney and venting systems, and general contracting, with a strong focus on safe, code-compliant workmanship. We stay current through ongoing certifications and trade-specific training to ensure every project is completed to professional standards and best practices.