FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Empire Air Heating & Cooling believes in upfront, honest pricing with no pressure or surprises. We explain your options before work begins so you can make the best decision for your home and budget. We offer seasonal specials, maintenance options, and financing options for qualifying system replacements.
- What is your typical process for working with a new customer?
We start by listening to what you're experiencing and thoroughly evaluating the HVAC system. We then explain what we found in plain language, show you the problem whenever possible, and provide clear repair or replacement options. You'll know the price before approving any work. Our goal is to educate you, not pressure you.
- What education and/or training do you have that relates to your work?
I have over 7 years of hands-on experience in the HVAC industry, along with extensive field and technical training in heating, air conditioning, diagnostics, airflow, electrical systems, refrigerants, indoor air quality, and equipment installation. I continue training as HVAC technology and equipment evolve.