FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
What really sets us apart is that we only ever charge two fees, never more: the first is our monthly management fee and the second is a resident placement fee if your property is vacant. Our monthly management is 8% of the monthly rent collected (or 10% for a single property), we cap this at $149 no matter the rent. For resident placement, we guarantee our residents for the lease duration for 75% of one month’s, meaning we’ll find you a new resident free of charge should they leave before the lease is up. What is more important to mention is that there are no hidden fees or markups. So you will never be charged for things like lease renewals, start-up fees, cancellation fees, inspection fees, or anything else.
- What is your typical process for working with a new customer?
Each owner has unique goals, and it’s our primary objective to understand and help execute these goals on an owner-by-owner basis.
- What education and/or training do you have that relates to your work?
We’ve paired industry veterans from top-performing, publicly traded REITs with technology leaders focused on improving customer experiences. This partnership has enabled Great Jones operate more efficiently on all fronts and allow us to offer our premium services at fair costs. We only employ licensed property managers, many of which are also broker associates with extensive local real estate expertise. Our local teams are supported by a team of technology developers, marketing gurus, and quality assurance fanatics who focus on building and integrating the best technology and service experience for our owners and residents.