FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and tailored to each project, whether it’s windows, doors, siding, or gutters. Costs are based on factors like product type, size, materials, performance options, and installation requirements, since every home is different. We offer on-site quotes so we can take accurate measurements, review options, and provide precise pricing. We also regularly run seasonal promotions and project-specific incentives, which your Energy Guide can review with you during the visit. There are no hidden fees. Your quote includes professional installation, manufacturer warranties, and all required materials.
- What is your typical process for working with a new customer?
We begin with a no-pressure, on-site consultation with an Energy Guide to understand your home, goals, and budget. During the visit, we assess your existing windows, doors, siding, or gutters, take measurements, and answer any questions. Next, we create a personalized plan tailored to your home’s needs. Your Energy Guide clearly explains your options, pricing, and performance differences so you can make an informed decision without pressure. Once approved, our experienced installation team completes the project with care and precision, followed by a final walkthrough to ensure everything meets our quality standards.
- What education and/or training do you have that relates to your work?
Our team is professionally trained in exterior home remodeling, including windows, doors, siding, and gutter systems. Our Energy Guides receive ongoing product and installation training to ensure they understand building science, energy performance, and proper measurement and evaluation techniques. Our installation crews are experienced, manufacturer-trained, and follow best practices for installation, safety, and code compliance. We stay current with industry standards, evolving materials, and energy-efficiency requirements to ensure every project is completed correctly and built to last.