What should the customer know about your pricing (e.g., discounts, fees)?
Most of the labor involved in any production is the post-production (editing) stage. So pricing often varies based on how much editing needs to be done. If you wanted a scene with fully animated characters, you'll pay a lot more than a live action scene filmed with real actors (Unless you want to hire Brad Pitt). If you want fancier flashy titles and crazy explosions we can make it happen, it just takes longer to bring those ideas to the screen. It all comes down to your project's budget, and what you want to accomplish with the end result.
What education and/or training do you have that relates to your work?
As an independent film maker, I am always studying the latest and greatest techniques to achieve the most professional and cinematic looking shots. I am also constantly learning with tutorials and study guides on how to work with the latest and greatest software. Things are always changing, so I always keep myself updated on the latest production methods.
I've attended several workshops for cinematography and post-production flows.
What advice would you give a customer looking to hire a provider in your area of work?
The best advice I can give is to really look at a potential company's media portfolio. Make sure that the work they produce is already similar to what your vision may be for the quality of product you are looking to have made.