Alvin was fantastic!! He gave me an immediate quote then went out of his way to find a time convenient for me. He was an excellent communicator and let me know when he was stuck in traffic. When he finished unclogging my kitchen drain he cleaned after himself. He didn't try to up-sell or nickel and dime me, I appreciate that. He did what he said he would for a fair price! The other ppl I called would not give me a quote by phone.... Well I won't give those ppl my business. Stick with the no non-sense option, Alvin is more pleasant anyways.