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Smart Restoration LLC
Smart Restoration LLC

Smart Restoration LLC

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Customer role
Scheduling
Mold effect

Responds in about 9 min

Introduction: SMART Restoration LLC services our Kansas City metro area residential and commercial customers for their mold remediation, water mitigation, construction cleaning, sanitization cleaning, and pressure washing needs. Our company adheres to the CDC (Centers for Disease Control and Prevention), OSHA (Occupational Safety and Health Administration), EPA (Environmental Protection Agency), CIRI (Cleaning Industry Research Institute), FDA (Food and Drug Administration), and IICRC (Institute of Inspection Cleaning and Restoration Certification) standards. Our company is licensed, bonded, and insured. SMART Restoration holds a highly trained remediation team in the KC metro area. We provide free inspections and estimates and employ no pressure sales tactics - our expertise sells itself. Our distinction is the quality of service and care we bring to our customers. Our company believes in SMART options for our customers so they can make informed decisions on what options they select within their budget.
Overview

Hired 7 times

1 similar job done near you

Background checked

Payment methods

Check, Credit card, Venmo

Social media

Facebook, Instagram, Twitter

This pro indicated that they reviewed CDC safety guidelines for COVID-19 and pledged to do the following:

Maintain 6 feet of distance from customers

Wear masks during the job

Wear gloves during the job

Photos and Videos

7 photos

Specialties
Mold services

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Reviews

Customers rated this pro highly for work quality, responsiveness, and professionalism.

Exceptional 5.0

12 reviews

5
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Read reviews that mention:


Thumbtack Customer

Our house is under contract. The buyers home inspection found MOLD in the attic..I thought, GREAT!!! So now Im panicking and searching through home advisor for a mold remediation company. Received several quotes, but decided to go with SMART Restoration. Why? Pony, the owner sat with me and explained everything from testing to remediation process. Im sure he could see the panic look on my face. He was very comforting and he knew we were under pressure since our house has a deadline. Testing confirmed the types of mold and what needed to be done. Pony quickly schedule the service within days. Heck he scheduled work On a Saturday. Let me just say the attic was a PITA to get around and work with. Pony knew the pressure I was in and he took the initiative steps to eradicate the mold himself. He reassured me the house will be ready for the buyers. And after receiving the clearance letter, I am so thankful I found someone who cares so much about their customers satisfaction and will always put quality over quantity. SMART restoration will put you first and handle the job to the highest standard. The price is fair and affordable and the service is top notch. Marie, the CEO called me to check on the work as well. We stayed in touch via phone calls and text. I was never left hanging and wondering whats next. Thank you Pony and SMART Restoration team!! You have a loyal customer. Give them a call. You will NOT be disappointed because this company truly cares about their customers, and that is rare now and days.
Smart Restoration LLC's reply
Lauren, it was a pleasure working with you and we are so glad that our company values and customer service was shown throughout your mold project. We appreciate your business and review. Thank you!
Oct 27, 2020
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Review from Google
Thumbtack Customer

My husband and I purchased our home and had to leave 3 short weeks later due to excessive amount of mold, including black mold.I frantically called around to get quotes and recommendations on what the heck we were supposed to do. I had several different companies come to our home but truly didnt feel confident with anyone besides Pony and his team at SMART Restoration. *Side note: know what youre looking for when it comes to remediation. Just because companies do the work does not mean its by the books! Learn what certifications to look for. PS...Ponys team has them!*From the first visit until our all-clear phone call, my husband and I are SO glad we went with SMART. Now that we are back in our home, our minds are at ease that our home was properly remediated.Pony & the SMART team, I hope to NEVER have to see you guys at my house again. However, if I do I know Ill be in good hands. Thank you all for EVERYTHING!
Smart Restoration LLC's reply
Abby, thank you for your review. Our company strives for an overall positive customer experience and we appreciate that you both trusted our company for your home remediation project. We appreciate your feedback and business!
Oct 15, 2020
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Review from Google
Thumbtack Customer

Pony and Marie, the owners, are great to work with. They showed a great amount of concern for the health and well being of our family due to the nature of the mold problem in the house. It didn't feel like this was just a job for them, but rather a partnership with us for the health of our family. Glad to have met them and using their company.
Smart Restoration LLC's reply
Chris, thank you for your review. Our passion is helping customers and we are happy you trust our company to complete your mold remediation project. We appreciate your business!
Sep 28, 2020
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Review from Google
Thumbtack Customer

We had a wonderful experience with Smart Restoration, it was very easy to get an appointment quickly! Marie and Pony were so helpful, professional and polite when they came to assess the damage. In no time, the mold was treated by Cole! He was so kind, and treated every area of concern! He also explained the process well, so I knew what to expect! I wouldnt go with any other company! Honest, fair prices, and great work!
Smart Restoration LLC's reply
Thank you Amy. It was a pleasure working with you. We are glad we were able to complete your mold project to your satisfaction. We appreciate your business and review!
Sep 14, 2020
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Review from Google
Daniel G.

Mold Inspection and Removal

Made this whole process easier and were excellent in all aspects of work from start to finish. Work completed within time line and budget we discussed
Smart Restoration LLC's reply
Thank you Daniel for your business and review. We are happy the project was done to your satisfaction.
Sep 1, 2020
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Verified
Credentials
Background Check

Marie Gronberg

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    Smart Restoration LLC uses an industry standard estimating platform which produces a professional estimate. It will show a diagram of the rooms affected and a breakdown on the estimate itself showing all the work that will be performed. The estimate provided is a free estimate. No estimates are able to be provided over the phone for our mold, water, or pressure washing projects. A visual inspection is necessary in order for an accurate estimate to be provided and completed. For sanitization cleaning, an estimate may typically be able to provided over the phone.

  • What is your typical process for working with a new customer?

    Easy 3 Step Process: 1. Call SMART Restoration LLC to set up an appointment for your home or business regarding mold or water removal, or pressure washing projects. 2. An estimate can be provided over the phone for sanitization cleaning. For mold or water removal, or pressure washing a project manager will come to your home or business and complete an initial inspection of damages and assess work to be completed. An estimate will be provided on-site if possible or provided within 48 hours. 3. If the estimate is accepted, a contract is signed, a down payment is collected, and the job is scheduled to begin.

  • What education and/or training do you have that relates to your work?

    SMART Restoration LLC has certification through the IICRC (Institute of Inspection, Cleaning, Restoration Certification) which include: • WTR – Water Mitigation • ASD – Applied Structural Drying • CDS – Commercial Drying Specialist • AMRT – Applied Microbial Remediation • FST – Fire & Smoke Restoration • OCT – Odor Control • CRR – Carpet Repair & Reinstallation • UFC – Upholstery & Fabric Cleaning • RRP – Lead Certification • AHIT – American Home Inspector • IOT -- Thermal Imaging Certification

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