FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Simple, transparent pricing—no surprises. Our rates are based on the scope of the job, so you only pay for what you actually need removed. Volume + effort based: Pricing typically reflects how much space your items take up, plus any extra labor required (heavy items, stairs, long carries, disassembly, etc.). Clear expectations upfront: We confirm what’s being removed before we start, so you know what to expect. All-in service: Loading, hauling, and proper disposal are included—no need to rent a truck or make dump runs. Add-ons only when necessary: If something requires special handling (like certain electronics or hazardous materials), we’ll flag it before pickup. No pressure: If the scope changes, we’ll talk it through first—no surprise charges.
- What is your typical process for working with a new customer?
Quick booking. Clear communication. Clean results. Here’s what working with us usually looks like: 1) Book in minutes: Choose a time window and tell us what you want removed (photos help, but aren’t required). 2) Confirm the details: We review access notes, item types, and any special handling so there are no surprises. 3) We arrive on time: You’ll get an arrival update, then we do a quick walkthrough to confirm exactly what’s going. 4) We remove everything fast + carefully: We handle the lifting, loading, and hauling while protecting your space. 5) Final check + tidy up: We do a quick sweep of the area and confirm you’re happy before we wrap up.
- What education and/or training do you have that relates to your work?
I (the owner) have a Master's Degree in Organizational Leadership, which is a fancy way of saying that I know how to treat my employees well, and I know how to lead a company. My people will treat you well because I treat them well. I've been in self-employed valet sanitation since early 2025, but I have decades of experience in hauling, junk removal, and customer service.