FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our fees start at $25/hour for proprietorship's and increases with the firm size and scope of project.
- What is your typical process for working with a new customer?
Typical Engagement Every consulting engagement is different. Most include some of the following: 1. Clearly describe the problem. Often different individuals look at the same problem and describe it differently. 2. Lay out a plan including definition of the problem, the steps needed to accomplish the solution, and a schedule of activities with approximate time frames. 3. Ask many questions. Invariably, questions lead to more questions. The original definition of the problem often changes as we progress toward the solution. 4. Employ Active Listening. If several individuals are involved, we prefer to ask questions of each independently. 5. Research to discover how other organizations may have approached a similar problem. 6. Conduct short weekly meetings covering achievements, the schedule and anticipated conclusion dates.
- What education and/or training do you have that relates to your work?
My associates and I cannot stay retired. We enjoy working with organizations finding answers to problems that keep managers awake at night. Over the past 40 years we have consulted with hundreds of companies, both large and small. Our clients included Intuit Software, Sage Software, USA Today, University of Tennessee, University of Arizona, Kansas University, Mid-American Dairy Men, the Chicago Tribune, the Washington Post and many others. We also have clients with revenues less than several hundred thousand dollars annually. Helping such a broad client base requires asking many questions from those individuals impacted by the problem. By employing a technique called Actively Listening, new questions develop. After several iterations of this process, both individually and in groups, new views begin to appear and often evolve into a consensus approach to the solution. We believe it is important to Keep Things Simple (KTS) throughout the consulting process. KTS.