FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing is variable based on the size of the tank (in gallons), the type of tank - freshwater, saltwater or reef, frequency of service, service location, and overall complexity and needs of the system. Cost is typically between $0.75 - $2.00 per gallon, or a minimum of $55. - DISCOUNTS - Sea Star Loyalty Program Clients earn points that can be redeemed for credit on services, products, or as a charitable donation to one of our partner non-profits. We also provide discounts based on service density. Meaning if we are able to service multiple clients in a particular area, on the same day, all those clients will receive discounted service for those visits.
- What is your typical process for working with a new customer?
New clients will receive a quick form to provide us with some details about your aquarium, specific needs, and contact information. We will then add this information to your private account on the Aqua Care website. This is also where you will be able to see information regarding details from previous appointments, scheduling next appointments, payment details, and other personalized information. If booking a first-time maintenance appointment, you should anticipate that service to be between a minimum of 2 hours and upwards of 4 hours. This session is extremely detailed and may even require an additional visit, though not common. This would be scheduled at no additional cost.
- What education and/or training do you have that relates to your work?
I have over 20 years of experience in the hobby, keeping hundreds and hundreds of gallons of freshwater and saltwater, and a wide variety of fish, plants, and coral. Over those years I have helped many friends and family with their pets, helping them to provide a Happy, Healthy, and Thriving environment for their animals.