If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
360 Heating and Air is a local, customer-focused HVAC company built around doing things the right way — honest recommendations, quality workmanship, and dependable service you can trust.
Overview
Hired 4 times
Serves Lexington, KY
Background checked
5 employees
1 year in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Cash, Check, and Credit card.
Services offered
Work needed
System type
Split system
Packaged system
Other
Building height
Single-level
Two-story
Three-story
Projects and media
Projects and media
Reviews
Customers rated this pro highly for punctuality, work quality, and value.
Exceptional 5.0
64 reviews
5
100%
4
0%
3
0%
2
0%
1
0%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Courtney C.
May 6, 2026
•
From Google
Absolutely a 5-star company!!!I was looking for a new company after something went wrong with my AC and my old company couldn't -or wouldn't- diagnose it. I have a ductless mini split system and it was hard to find people who were good with that kind of system. I reached out to a friend and was recommended 360 Heating and Air!From the outset, I had a great feeling about them. I was able to speak to one of the owners, Peter, directly and set up an appointment. Cody came out and spent a couple of hours at my house to diagnose the issue, and he was extremely helpful, knowledgeable, and professional! He told me he would run some estimates for repair and replacement, and we set up a time for two days later to go over everything. Cody and Peter showed up right on time, and they were both very courteous and genuinely wanted to get me back up and running. I opted for complete replacement, and the team came the very next day to start the install!!Kaleb, Steven, and Cody were all amazing! They were so professional and really wanted to do the job right. They found a lot of improper installation and not-up-to code issues from my first company, undid all of those issues, and had my new install up in 2 days. They took the extra time and went the extra mile to make sure it was right and up to code! I even received a text from Peter the day after the install to check on me! From diagnoses to install was only a week- I couldn't get my old company to even to diagnose in a week!I was very pleased with the timing, friendliness, and knowledgeable and professional service I received. I wanted to give these guys a tip, and figured an amazing review would to be the best way!! I would highly recommend 360 Heating and Air for all your HVAC needs!!!
360 Heating & Air's reply
Courtney, thank you for taking the time to share your experience, we truly appreciate your thoughtful review.
We’re glad we were able to properly diagnose the issue and complete your system replacement quickly and correctly. I’ll be sure to pass your kind words along to Cody, Kaleb, and Steven as they take great pride in their work.
Thank you again for your trust and recommendation. We’re always here whenever you need us.
Jake S.
May 26, 2026
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Hired on Thumbtack
Great experience. Transparent and clear with quoting, made it personal and enjoyable
Details: Repair • Only warm air is blowing from the vents • The power is on, but the fan won't run • Outside • Outside • House • Owner
Central Air Conditioning Repair or Maintenance
Brenda
May 5, 2026
•
From Google
We were very pleased with the repair work and cost. The text notifications of appointments and appearances was very nice.
360 Heating & Air's reply
Brenda, we really appreciate your feedback and are glad you were happy with the repair and the communication throughout the process. If you ever need anything in the future, don’t hesitate to reach out.
Elizabeth S.
May 5, 2026
•
From Google
Thank you so much for helping cool my house off after my HVAC/thermostat decided to not work properly. Technician was very courteous, knowledgeable, and friendly. He checked the entire unit until he figured out my thermostat was not communicating with the unit as it should be. I submitted a request for service on a weekend and someone called me immediately to set up a service call the next day. I did not have to call and talk to a machine in order to receive service as I have had to do in the past with larger companies.
360 Heating & Air's reply
Thank you so much for your review and for choosing 360 Heating & Air!
We are so glad we could help get your home cooling again and that our technician took the time to fully work through the issue and find the problem. That kind of thoroughness matters to us and we look to be as thorough as possible.
We also appreciate you mentioning the scheduling side. When someone needs HVAC service, they should not have to fight through AI robots, automated systems, or big-company call centers just to get help. We believe in real people helping real people, and we are glad that came through in your experience.
Thanks again for trusting our team!
Joshua A.
Apr 17, 2026
•
From Google
Kaleb was so helpful. He came out on a Sunday to make sure we had AC working. Supper nice and friendly. Everyone who has came to our house has been wonderful. Cant say enough good things about the young men and owner of 360 Heating and Air. They will always be our first call when we have any issues.
360 Heating & Air's reply
Thank you so much for the review! We’re thrilled to hear about your positive experience with Kaleb. He truly takes pride in going the extra mile to make sure problems are fully resolved, and it’s great to know his dedication and friendly approach made such an impact. We appreciate your trust in us and we look forward to helping you again whenever you need us.
Credentials
Background Check
Taylor Buckley
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
We offer extremely competive pricing and generally come in much less than Big Box Companies. Warranties are included in pricing, for no additional cost.
We offer Military, Essential Worker, and case-by-case disocunts.
We offer financing for repairs and replacements.
What is your typical process for working with a new customer?
For a new replacement, we spend about an hour going over brands, options, the layout of your sytem, and the our best practices and warranties that we include in a new installation. An estimate is built on the computer, using a program, and emailed immediately over to the customer along with any other relevant details.
What education and/or training do you have that relates to your work?
Master HVAC License. Journeyman Technicians. Continued Education for all employees with a desire to continue to learn.
