- What should the customer know about your pricing (e.g., discounts, fees)?
We have an hourly rate of $100 and hour per technician on site when charging an hourly rate. Most of our projects are quoted at a set price based on the details of the job so customer know the investment expense up front.
- What is your typical process for working with a new customer?
We like to discuss the details of the customers project via phone or email to determine the scale and details of the project. If the project is of the smaller scale and can be quoted without a consultation we try to have the quote back to the customer in less than 24hrs. If the project is of a larger scale and requires a consultation we can go to the customer or they can come to our experience center to discuss the project for free. At this point we will plan the details of the project and present a quote for the customer.
- What education and/or training do you have that relates to your work?
All of our staff is trained and certified on all of the project they install and program. We all continue education every year with manufacturers and our industries training company CEDIA.