Hired 11 times
Areas needing work
Hired to lay porcelain wood tile and tile our bathtub, shower, fireplace and kitchen backsplash. The wood tile has came out amazing so far. They prepped the floor and made everything level. Awesome job, great people with a lot of experience and knowledge. Highly recommend to anyone needing tile work! Thanks Robert and Harold!!!Apr 11, 2017Verified
Grout lines uneven. I had to ask them to use spacers. They did fix most of those but not all. Floor not leveled before installation so some tiles are uneven. Jagged lines cut around door frames instead of going under door frames. When I called to express my concerns about the uneven grout lines Robert told me that he didn't see anything wrong with the pictures I sent and that I wouldn't be able to tell after it was grouted. I parted ways with this company and still payed them for the 1/2 of the job that was completed. Wish I could attach pictures.Feb 14, 2017VerifiedBella Dura Architectural Stone's reply
Client tried to micromanage very experienced and very excellent masons with knowledge she gained on the internet with no real understanding of she was saying. No one will be able to satisfy this client especially for the price she wants to pay.
Contacted them through Thumbtack, where supposedly they were available. After sending us a quote and setting a time to come to the house to plan the project, they cancelled on us, saying they were too busy. They advertised as helping recent flood victims, of which we are one, so we really did not appreciate them cancelling on us. Don't respond to my request for information and lead me to believe you are going to take my job and then cancel on me!Nov 23, 2016Verified
Rita P.Oct 18, 2015Verified
Little expensive...Aug 28, 2015Verified
Photos and Videos
- What advice would you give a customer looking to hire a provider in your area of work?When you are looking to do anything with natural stone, look for the most knowledgeable person or firm you can find, those with the most years in the business adn with the best references.