FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
a. LPI provides discounts to its customers by passthrough agreements when material suppliers and/or subcontractors offer discounts to LPI. b. To relieve its clients from the burden of communicating with the insurer, LPI sends its invoices directly to the insurer for all work related to the peril. c. Because clients frequently decide to upgrade, repair, or simply finish any incomplete work on the property unrelated to the peril – such as home improvement projects started but not yet completed at the time of the peril - LPI provides a separate and distinct invoice to the client. This helps keep the project accounting organized and avoids confusion.
- What is your typical process for working with a new customer?
When a prospective client requests a free estimate for the cost to mitigate and restore their property, LPI’s engagement protocol includes: a. Set up a project initiation & home assessment file b. Schedule walk-through inspection with homeowner. c. Prepare a proper estimate of the affected area. d. Submit the estimate to the insurance company for approval.
- What education and/or training do you have that relates to your work?
a. The company has 76 years of experience. b. Owner is a Civil Engineer c. Continuing Education classes including Mold Certification, Xactimate Training & Certification, OSHA Safety and Corps of Engineers Quality Control program training.