What should the customer know about your pricing (e.g., discounts, fees)?
Pricing is typically pretty straight forward, and done per project. An estimate on the initial scope is provided, and will detail out how many hours the project will be and how many revisions are allowed under the agreement. Anything beyond the scope of the project might incur additional hours and charges, but this will be discussed before delving further in.
Additional costs incurred might include printing, licensing images and fonts, or hosting for a web site, these are separate from the design fee.
How did you get started doing this type of work?
I enjoy art, as it's one of the main challenges I had in growing up. Academics came easy, so they were relatively boring, I wanted something different, perhaps daring...a career in art can be a risky proposition...but also one of the most rewarding. After a degree, and some measure of success, I've come to love my career choice.
What types of customers have you worked with?
Logo design, direct mail pieces, newsletters, email marketing, web sites, vector illustration, brochures, and print brokering.
What advice would you give a customer looking to hire a provider in your area of work?
Ask for a quote before starting work, also have content prepared if the project is a mail piece, website, or other marketing piece. The more the designer needs to come back to the client seeking assets for the finished project, the more they have in billable meeting time rather than time spent desiging.
What questions should customers think through before talking to professionals about their project?
Logos should almost always be vector images, good design sense is consistent between print and web design, and just because your niece or nephew has a pirated copy of Photoshop doesn't mean they can replace a trained designer.