FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
There is NO FEE for an in home estimate and evaluation of the work to be done. I offer a 10% discount to Seniors, Veterans, and active First Responders. I offer 4 free keys with any paid Residential Re-key.
- What is your typical process for working with a new customer?
I like to get as much information as possible before we meet in person. The more info, including pictures of the doors and the locks in question, the better I am able to give the best price up front. Texting works best at the start of our relationship. For vehicle keys I always need the Model, Make and Year of the vehicle.
- What types of customers have you worked with?
I work alot with residential home owners and new home buyers as well as landlords of 2 - 4 family apartments. I also do a lot of store front door re-keying and lock repair. My automotive business is varied and includes lost keys, keyduplication and cloning and programming.