FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and based on the condition, size, and scope of the chimney or fireplace service needed. We provide clear recommendations after inspection and explain all options before work begins. There are no hidden fees, and any applicable promotions or service specials are shared upfront.
- What is your typical process for working with a new customer?
We begin with an initial inspection to evaluate the chimney or fireplace system and identify any safety or performance issues. After the inspection, we explain our findings, provide clear recommendations, and review available solutions. Once approved, our team schedules the service and completes the work according to local safety and building standards.
- What education and/or training do you have that relates to your work?
Our technicians are trained in chimney inspections, cleaning, repair, and rebuild services and follow industry safety standards. We stay up to date on best practices, building codes, and proper installation methods to ensure safe and reliable chimney and fireplace systems for Boston homes.