FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our Pricing Policy: Commitment to Transparency At our company, we always aim to provide a clear and surprise-free experience for our customers. Below, we highlight some key points about our pricing structure and payment terms: Transparent Pricing We ensure a fair and transparent pricing policy. Before finalizing any purchase or service, you will receive all the details about the costs involved, with no hidden fees or unexpected charges. Discounts and Promotions Stay tuned for our seasonal promotions and discounts! We regularly offer special deals that provide excellent opportunities to save. Don’t forget to keep an eye on our announcements and take advantage of the best deals! Payment Policy For your convenience, we accept a wide range of payment methods, including cash, check, Zelle, and more. We want to make the payment process easier by offering flexible options to suit your preferences. We Are Here to Help Transparency is the foundation of our relationship with you. If you have any questions about our prices, discounts, or payment methods, our team is ready to clarify everything and help you make the best decision.
- What is your typical process for working with a new customer?
When working with a new customer as a house cleaning company, our typical process involves the following steps: Initial Consultation: We begin by understanding the customer's specific cleaning needs. This could be through a phone call, email, or an in-person consultation. During this step, we ask about the size of the home, the type of cleaning required (e.g., regular cleaning, deep cleaning, move-in/move-out cleaning), and any special requests. Personalized Quote: After gathering all necessary details, we provide a customized quote based on the services needed. We strive to be transparent with pricing and offer competitive rates. Scheduling: Once the customer agrees to the quote, we work together to schedule a convenient time for the cleaning. We are flexible and try to accommodate their availability. Cleaning Service: Our professional cleaning team arrives on time, fully equipped with the necessary supplies and cleaning products. We make sure to follow the customer’s specific instructions and ensure all areas are cleaned to their satisfaction. Quality Check: After the cleaning is completed, we perform a quality check to ensure everything meets our high standards. If the customer is not completely satisfied, we address any concerns promptly. Follow-up: After the service, we follow up with the customer to ensure they are happy with the results and to build a long-term relationship. We welcome feedback and suggestions to continuously improve our service. Throughout this process, we prioritize reliability, attention to detail, and exceptional customer service to ensure our clients are always satisfied.