FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is always straightforward and transparent. We provide detailed written quotes so customers know exactly what is included. We typically ask for a deposit at the start, with the balance due upon completion. There are no hidden fees—any additional work is always discussed and approved before we proceed. We also stand behind our work with warranties, giving customers long-term value and peace of mind.
- What is your typical process for working with a new customer?
We begin with a free consultation and inspection to fully understand the customer’s needs. After assessing the project, we provide a clear written estimate with scope, pricing, and warranty details. Once approved, we schedule the work and keep the customer updated every step of the way. Our goal is to make the process smooth, stress-free, and reliable from start to finish.
- What education and/or training do you have that relates to your work?
Our team has years of hands-on experience in masonry, foundation repair, and waterproofing, along with formal training in building codes, safety practices, and structural techniques. We continually stay updated on the best materials and methods in the industry, ensuring that every project meets professional standards and delivers lasting results.