FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer free estimates with clear, detailed proposals — no hidden fees. If you purchase your tile materials through us and have us handle the installation, we provide a 10% discount on both materials and labor. This ensures quality control, proper ordering, and a smoother overall project.
- What is your typical process for working with a new customer?
We start with a consultation to understand your vision, budget, and timeline. If you already have a design, we execute it with precision. If you need guidance, we walk you through layout, material selection, and planning to make sure everything comes together properly. From start to finish, our focus is communication, preparation, and quality workmanship.
- What education and/or training do you have that relates to your work?
We continuously invest in staying at the forefront of our industry. We attend major trade shows and manufacturer trainings to stay up to date on the latest tile, stone, waterproofing systems, and installation standards. More importantly, we bring that knowledge back to our team. Our staff is trained to follow manufacturer guidelines and industry best practices to ensure every project is installed correctly, safely, and built to last. We don’t guess — we install to proven standards.