|Monday||8:00 a.m. to 5:00 p.m.|
|Tuesday||8:00 a.m. to 5:00 p.m.|
|Wednesday||8:00 a.m. to 5:00 p.m.|
|Thursday||8:00 a.m. to 5:00 p.m.|
|Friday||8:00 a.m. to 5:00 p.m.|
|Saturday||8:00 a.m. to 5:00 p.m.|
Colonial Chem - Dry Carpet & Upholstery Cleaning
About this pro
Great work a lot more expensive than expectedMay 12, 2018Verified
I had horribly pet stained carpets. Phil from Colonial Chem came in and absolutely wiped out all those stains. Even my neighbor was astounded at how well he got the stains out. I highly recommend this company. They have a very people-oriented organization from the receptionist on up to Glen at the top. I don't think you could find better in the RI/MA area.Sep 20, 2017VerifiedBetty - .'s reply
Hi Lynda, Thank you so much for your kind words about our company! Phil has been with Colonial Chem-Dry for over 20 years and he takes great pride in his work. We strive to exceed our customers expectations and it's gratifying to know how pleased you were with the carpet cleaning. Please don't hesitate to let me know if you have any questions. :)
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?Our minimum charge is $99. For carpet cleaning we offer simplified room pricing. Rooms up to 150 sq. ft. start at $60 each. For three or more rooms, the cost drops to $50/room up to 150 sq.ft. The cost of a 3 person sofa is $119. Loveseat cost is $85. Chair cost is $60. Ask us about tile cleaning costs and check our website for current online specials.
- What is your typical process for working with a new customer?Our friendly office staff is available 6 days a week to assist customers with inquiries, answer questions and schedule appointments. We provide an email confirmation with helpful instructions about how to prepare for the service. The day of your appointment, our service technician will call to let you know he's on his way. When he arrives, he'll begin by completing a pre-cleaning inspection of the areas and items to be cleaned. He'll make a note of any concerns and then get right to work. Our complete cleaning process includes a thorough pre-vacuum, spot cleaning and pre-treating of heavily soiled areas, moving of small furniture, cleaning with our patented hot carbonating cleaning system, groom the carpet and post cleaning inspection. A few days after the cleaning you'll receive a follow up phone call to make sure you were pleased with the service.
- What education and/or training do you have that relates to your work?As a Chem-Dry franchise owner, our company and technicians are required to participate in ongoing educational programs. All of our technicians are Chem-Dry 5 Star Certified. In addition, my company requires our technicians to be IICRC certified. The IICRC is the leading certifying agency for the carpet cleaning, floor cleaning, upholstery cleaning industry. As a company we also conduct weekly technician training meetings to insure that we are knowledgeable about any cleaning industry trends.