FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We often give estimates just based on pictures sent by the customer via email or text. If we cannot get a clear enough idea, we will come out to take a look in person. All estimates are free of charge with no obligation.
- What is your typical process for working with a new customer?
Our typical process when working with a customer, is as follows. After the customer accepts our proposal, we will be in touch with regards to a date and time that works best. Some projects (over 1000.00 dollars), require a deposit of a third of the total invoice. The remaining balance is only due upon completion.
- What education and/or training do you have that relates to your work?
The Patch Boys of Baltimore is part of a nationwide franchise. That being said, all franchisees get hands on training from the amazing Patch Boys franchise staff.