FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our products adhere to the highest standards, ensuring long term durability and customer satisfaction.
- What is your typical process for working with a new customer?
Phone Consultation: This initial step allows you to understand the client's needs, preferences, and the scope of the project. It's essential for gathering basic information before proceeding further. Estimate Appointment: After the phone consultation, you schedule an in-person appointment to visit the site. During this visit, you take measurements, assess the site's condition, and discuss the project in detail with the client. You may also take photos for reference. Material Selection: Once you've gathered all the necessary information, you guide the client in selecting the materials they desire for the project. This could include options for landscaping features, building materials, plants, etc. You may provide samples or catalogs to help them make informed decisions. Timeline Creation: Based on the scope of work and material selections, you create a timeline for the project. This timeline outlines the sequence of tasks, estimated durations, and milestones. It helps manage expectations and ensures that both parties are aligned on the project's schedule. Project Execution: With the timeline in place and materials selected, you proceed with executing the project. This involves coordinating labor, ordering materials, and overseeing the construction or landscaping work. Client Communication: Throughout the project, maintaining open communication with the client is crucial. Providing regular updates, addressing any concerns or changes, and keeping the client informed about progress helps build trust and satisfaction. Project Completion: Once the work is finished according to the agreed-upon timeline and specifications, you conduct a final walkthrough with the client to ensure their satisfaction. Any remaining details or touch-ups are addressed at this stage.
- What education and/or training do you have that relates to your work?
About our Company Established in 2000, Carpet for Pennies is a renowned name in the flooring industry. We specialize in Floors—Carpets & Rugs and hold certifications in M.W.B.E.—Floors & Flooring, MBA, along with expertise in mold, lead, and asbestos restoration. Our commitment to safety is underscored by OSHA certifications for asbestos, lead, and mold abatement.