FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We are aware of the market pricing for quality work in our service area. We pride ourselves on the upfront guaranteed nature of our pricing. We strive to bring the quality that surpasses our pricing.
- What is your typical process for working with a new customer?
We of course take the information from the client; we then book a call in a window that works for the client and matches our availability. We strive to meet the demands of the new client. We then send a qualified technician to the property to assess the situation. Our technicians are trained to wear shoe covers, masks when requested, and gloves when performing any work. We provide a courtesy call 30 minutes in advance of arrival and a text message confirming the call. We aim to provide a consultative visit for our clients. We provide upfront guaranteed pricing and discounts for second and third tasks. We provide electronic invoicing and send a review request at the conclusion of each call.
- What education and/or training do you have that relates to your work?
I am a Master Plumber in multiple jurisdictions, MBA in business, and Master HVAC in multiple jurisdictions. I hold the highest license possible in the trades. It has taken over a decade to earn one of the licenses and almost a decade to earn the other. This requires the formal passing of an exam. My MBA in business has provided me with exceptional understanding of the business markets and strategies related to customer satisfaction. I have my backflow certification and continue to learn more about the trades daily; by attending product training or holding them in house for my employees.