FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is dependent on our client's specific needs. We offer clear upfront rates with no hidden fees. Each customer is different so we like to offer a custom tailored approach to each client.
- What is your typical process for working with a new customer?
What is the Typical Process for Working With Us? We aim to make our process collaborative, transparent, and efficient from start to finish. Here’s what you can expect when you work with us: 1. Initial Consultation We start with a discovery call or meeting to understand your goals, challenges, and vision. This helps us determine if we're a good fit and how we can best support your needs. 2. Proposal & Agreement Based on our discussion, we provide a tailored proposal outlining scope, timeline, pricing, and deliverables. Once approved, we move forward with a signed agreement to formalize the partnership. 3. Onboarding We guide you through a streamlined onboarding process, including setting up communication channels, sharing access, and gathering any necessary materials or information. 4. Strategy & Planning We dive into research and planning, creating a roadmap or strategy that aligns with your objectives. This stage includes feedback loops to ensure we're aligned before execution begins. 5. Execution & Implementation Our team gets to work—whether that means designing, building, writing, or managing. We keep you updated throughout with regular check-ins and progress reports. 6. Review & Feedback We share drafts, prototypes, or updates with you for review. Your feedback is incorporated quickly and thoughtfully to ensure the final output meets your expectations. 7. Delivery & Launch Once everything is approved, we finalize the project and deliver all agreed-upon assets. For ongoing engagements, this may be a transition to the next phase. 8. Ongoing Support / Optimization After launch, we’re still here to help—whether for ongoing support, maintenance, analytics, or next steps. We believe in continuous improvement and long-term partnerships.
- What education and/or training do you have that relates to your work?
ERG holds many certifications and are listed below Virginia State Contractors License MHIC License Pesticide License Chesapeake Bay Landscape Professional Certification On staff arborist National Green Infrastructure Certification Program (NGICP) and more...